Choose the path that best describes what you need. Jura owners can find repair support first; the repair-business pathway begins farther down the page.
For Jura owners
Find help with a Jura repair
Tell us the model, symptoms, and your location. We will look for a technician who services your machine and covers your area.
Is a repair request the right next step?
Use the repair request for recurring error codes, leaks, no power or heat, grinder faults, or brew-group problems that basic troubleshooting has not resolved.
- ✓Matched by location and machine model
- ✓You can submit even if you are unsure of the model
- ✓You decide whether to proceed after speaking with the technician
Request a Repair Technician →
What happens next
- 1Describe the fault. Share the symptoms and your ZIP or postcode.
- 2We look for a match. Coverage and model experience are checked.
- 3A technician contacts you. Discuss diagnosis, timing, and pricing directly.
What to have ready
- •Jura model, if known
- •Error code and symptoms
- •ZIP or postcode
- •Preferred contact details
If the machine may still be under warranty, contact Jura before authorizing third-party repair work.
Repair business pathway
Do you repair Jura machines?
The section below is for established repair businesses interested in receiving matched customer enquiries.
For repair businesses
Apply to become a Jura repair partner
Tell us which models you service and the areas you cover. We review each application before sending relevant enquiries.
A private, area-matched network
- ✓Enquiries matched to approved service areas
- ✓Private matching with no public directory listing
- ✓No quota or exclusivity
Apply to Become a Repair Partner →
What happens next
- 1Apply. Share your areas, models, and services.
- 2We review your business. Coverage and onboarding details are confirmed with you.
- 3Receive relevant enquiries. Requests are matched to approved areas and models.
What to have ready
- •Business and contact details
- •On-site and mail-in coverage
- •Jura models and services
- •A public business profile or website
General questions
Neither option fits?
Use the contact form for questions about the site, content suggestions, corrections, or business enquiries.
Contact Us →