Need help with your Jura?
Tell us the model, problem and your location.
We look for an independent Jura repair technician who covers your area and services your model. If nobody is available locally, we can arrange a remote video diagnosis instead.
How It Works
1
Describe the problem
Tell us your model, what is wrong, and your ZIP or postcode. Takes two minutes.
2
We match a technician
We forward your request to a qualified repair specialist who covers your area and services your model.
3
They contact you
The technician reaches out directly with next steps and a quote.
What Jura Owners Say
Real owners, real repairs
Remote video diagnosis
The video call went very well, prompt and Al had already done his homework on the Z10, researched what the problem might be and he had a few questions. He thinks I need a new grinder for the beans. He seemed very knowledgeable and yes I would recommend him for a diagnosis.
Fixed after our first reply
You have great customer service and you were able to identify the problem and explain easily how I could solve the problem, my machine was making coffee about half an hour after I contacted the technician.
Common Jura Problems We Handle
Tap a symptom to see the kinds of faults a technician can assess.
Machine will not turn on
This can point to a power board, thermoblock, wiring fault, or another internal electrical problem.
Error message will not clear
Including recurring error codes, warning messages, and prompts that return after a restart.
Water is leaking
Water may appear underneath the machine, inside the housing, or around the drip tray area.
Grinder problem
Examples include loud grinding, no grinding, or beans that are not feeding correctly.
Brew group fault
The brew group may be stuck or jammed, or the machine may show a “brew unit missing” message.
Coffee is weak or watery
Especially when the problem continues after cleaning and grinder adjustments.
Coffee or water is not hot
Low drink temperature or no hot water can indicate a heating or thermoblock fault.
Milk system is failing
The system may stop frothing, sputter, or produce poor foam even after a thorough cleaning.
Cleaning cycle is stuck
This includes descaling or cleaning cycles that stop midway or repeatedly fail to complete.
Pump noise or no pressure
A technician can assess unusual pump sounds, weak flow, or a machine that builds no pressure.
Recognise your symptom? Tell us what is happening and we will look for the right technician.
Request repairAvailable worldwide
Remote Video Diagnosis
No technician nearby? Send a short phone video of the fault. A Jura technician reviews it before your call, so you can get straight to what failed, whether you can fix it, and what a repair should cost.
1
Send a video
Record the machine, error, drink, and any unusual noise. Share the link now or after we reply.
2
Join the call
The technician reviews your video and researches your model before speaking with you.
3
Get the verdict
Learn what failed, whether it is a home fix, which part you need, or the likely repair cost.
We confirm the details by email before anything is booked.
Request a Jura Repair Technician
Jura repair request
Tell us what is wrong with your Jura.
Share your model, location, and symptoms. We will pass your request to a repair technician who covers your area.
- ✓Takes about two minutes
- ✓Matched by area and model
- ✓No obligation to proceed
Where We Can Match You
We accept repair requests from Jura owners in any country. Availability depends on your location, machine model, and the service options in your area. If we cannot identify a suitable technician, we offer a remote video diagnosis and share relevant alternatives where available.
Helpful answers
Frequently Asked Questions
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Ready to request help with your Jura?
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